Oral Communication skills

Oral communication skills Define miscommunication,why does it occur Miscommunication is defined as a failure to communicate adequately and properly. It is one of the types of Communication barrier. It is an instant where either the speaker is unable to provide the proper and adequate information to the hearer or the hearer misperceived and couldn’t recognized the communication from the speaker. The cases of miscommunication vary depending on the situation and persons included in it, but often result in confusion and frustration. Miscommunication may, in some cases, even open up the triangle of other factors hat inevitably leads to a conflict.

List 4 categories,as per class introduction ,which in agenda point may be occur: An agenda point can usually be placed in one of the four categories: Informative – digestive Constructive – originative Executive responsibilities Legislative framework What document summarizes a meeting,and what key elements does it consist of? Explain briefly definition of Hepatics and Olfactory,what messages can it surd? Give one example to each: Hepatics-Hepatics is any form of nonverbal communication involving touch Hepatic customs differ greatly throughout the world.

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Every culture has a different perception of touch as communication. In the United States, the main form of greeting is shaking hands, though when greeting friends it is not uncommon for them to hug. In Japan, people bow to each other in greeting and think it’s rude to touch. Olfactory: Olfactory is the study of smell in relation to human communication. Our body associates certain smells with different feelings and emotions. Smells are also powerful at triggering our memory, with certain smells being tied to differentiations, people, or events.

More commonly smell can be used to speak for someone social status, or living conditions. For example giving someone a flower,or wearing perfume,deodorant. What are the characteristics of the avoiding and competing styles of conflict resolution,according to Thomas-Gillian? Which out of the 5 styles, featured in this model is considered to be more effective? What are the limitations? Competing Style of Conflict Management The competing style of conflict management is characterized by the unwillingness of teen Uninominal or Monolinguals to cooperate Witt toners In order to resolve a particular inflict.

Here, the focus is on achieving one’s goals and needs without regard for the effects that having these goals and needs met will have on his relationship with others. The competing style of conflict management can be observed in situations where one seeks to come out the winner in a situation at all costs, or it may also mean fighting for what one believes in. Avoiding Style of Conflict Management The avoiding style of conflict management is employed when there is a need to delay addressing a certain conflict in order to ease the tensions first or to simply buy time hill waiting for a better solution to materialize.

The goal of avoidance is to evade any unpleasantness that may arise from the conflict. Compromising style,collaborating style,Accommodating style. What should a manager consider when organizing points on his/her meeting agenda? Number of participants (a Max. Of 12 is ideal) – Analyze the agenda to see if all must be present for each item – Maybe two separate meetings would be more useful 1.

The Agenda make sure each point is clear and people know what is expected add headings for clarity (for discussion, for decision, for information) do not circulate too far in advance List in which situations,a meeting chairperson,should close a discussion topic,because it would be inefficient to continue: A discussion should be closed once it has become clear that: More facts are required before further progress can be made Discussion has revealed that views of people who are absent are needed Members need more time to think about the subject Explain briefly the definition of chronics and Proteomics. What messages can they said?

Give one example to each: Chronics is the study of time usage in nonverbal communication. Chronics states that the way in which we perceive time, structure our time and react to time is a powerful communication tool. Earlier research shows that a cultural rule : important people with high status can keep others waiting . While on the other hand the lower your status the more punctual you should be for a meeting. Time and status are related. This is a prime example of chronics at work. Proteomics is the study of how far apart people stand from one another when communicating, comparing cultures, societal influences, etc.

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